Service Design and Blueprint

Journey Map/Canvanizer (7.1.2022).

 

 What service design is?

Sources

 #TISDD Method Library. (4.1.2022).

 5 stages in the design thinking process. (4.1.2022).

Design Council. (4.1.2022). 

Liedtka, Jeanne. 2018. Why Design Thinking Works? Harvard Business Review. (4.1.2022).

Remis, N. 2016. Dowload our guide to service blueprinting. (4.1.2022).

Schwager, A. & Meyer, C. 2007. Understanding customer experience. Harvard Business Review. (7.1.2022). 

Service design toolkit downloads. Service Design Toolkit. (4.1.2022).

Service Design. NN/. (7.1.2022). 

ISIXSIGMA. House of Quality. (7.1.2022).

Shostack, G.L. 1984. Design services that deliver. Harvard Business Review. (7.1.2022).

Stickdorn, M., Hormess, M. E., Lawrence, A. & Schneider, J. 2018. This is Service Design Doing. Applying Service Design Thinking in the Real World.

What is lean canvas? (4.1.2022). 

Mapping tools

e.g. white poad

power point

Samply (7.1.2022).

Miro. (7.1.2022).

Canvanizer (7.1.2022).

- The customer journey canvas. (7.1.2022).

ServiceDesignTools. (7.1.2022).

Edit

12.1.2022 100 min/600

7.1.2022 200 min/500

4.1.2022 300 min