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Journey Map/Canvanizer (7.1.2022).     What service design is? Sources   #TISDD Method Library . (4.1.2022).  5 stages in the design thinking process . (4.1.2022). Design Council . (4.1.2022).  Liedtka, Jeanne. 2018. Why Design Thinking Works? Harvard Business Review. (4.1.2022). Remis, N. 2016. Dowload our guide to service blueprinting . (4.1.2022). Schwager, A. & Meyer, C. 2007. Understanding customer experience . Harvard Business Review. (7.1.2022).  Service design toolkit downloads. Service Design Toolkit . (4.1.2022). Service Design . NN/. (7.1.2022).  ISIXSIGMA. House of Quality. (7.1.2022). Shostack, G.L. 1984. Design services that deliver . Harvard Business Review. (7.1.2022). Stickdorn , M., Hormess , M. E., Lawrence, A. & Schneider, J. 2018. This is Service Design Doing . Applying Service Design Thinking in the Real World. What is lean canvas? (4.1.2022).  Mapping tools e.g. white poad power point Samply (7.1.2022). ...

    Source ( QuestionPro . 22.9.2021) What is qualitative research? "Qualitative research is defined as “the study of the nature of phenomena”, including “their quality, different manifestations, the context in which they appear or the perspectives from which they can be perceived” , but excluding “their range, frequency and place in an objectively determined chain of cause and effect” [ 1 ]. This formal definition can be complemented with a more pragmatic rule of thumb: qualitative research generally includes data in form of words rather than numbers." Busetto, Wick,  & Gumbinger (2020).       Marshall & Rossman (2016, 3).   Qualitative research   Yin (2016, 8.)       Yin (2016, 9.)   Source : Characteristics-of-qualitative-research-methods-min. ( QuestionPro . 22.9.2021)   Source Bhandari (2020) An introduction to qualitative research . Scribbr. (22.9.2021).     Source Types of qualitative r...